DELIVERY & RETURNS POLICY


DELIVERY TO THE UK

DELIVERY WITHIN THE UK IS FREE! WE POST OUT YOUR ITEMS VIA 1ST CLASS STANDARD POST (PLEASE ALLOW UP TO 7-10 BUSINESS DAYS HANDLING TIME). PLEASE NOTE: WE DESPATCH ITEMS MON-FRI (EXC WEEKENDS & BANK HOLIDAYS) DESPATCH IS CLOSED SAT & SUN. 

WE SHIP WORLDWIDE!

WE OFFER WORLDWIDE SHIPPING (COSTS ARE CALCULATED AT CHECKOUT). SPEND OVER £100GBP AND THE COST AT CHECKOUT WILL BE FREE! DELIVERY OUTSIDE OF THE UK CAN VARY AND THEREFORE WE STATE A HANDLING AND DELIVERY POLICY OF UP TO 30 WORKING DAYS (EXL BANK HOLIDAYS AND WEEKENDS).

NEED TO RETURN YOUR ITEM?

WE ACCEPT RETURNS FOR REFUND ON ALL 'NON SALE' CLOTHING ITEMS WITHIN 14 DAYS OF YOU RECEIVING IT. ITEMS MUST BE IN THEIR ORIGINAL CONDITION, WITH ALL TAGS STILL IN TACT & NO DAMAGE (THIS INCLUDES MAKEUP AND TAN MARKS).
PLEASE ALOW UP TO 14 DAYS FOR US TO PROCESS YOUR RETURNS. 
PLEASE SEND YOUR RETURNABLE ITEMS TO OUR REGISTERED ADDRESS HERE:
KLOSET KANDI
57 STOPES BROW
LOWER DARWEN
BB3 0QP
ALONG WITH YOUR ORIGINAL INVOICE (YOU CAN FIND THIS IN THE DOCUMENTS ENCLOSED CLEAR ENVELOPE ON THE FRONT OF YOUR PARCEL).

 

WE DO NOT ACCEPT REURNS ON ANY OF OUR 'SALE' ITEMS, COSMETICS, ACCESSORIES, OR LINGERIE PRODUCTS, DUE TO THE INTIMATE NATURE OF THE PRODUCTS.
 
PLEASE NOTE:
WHEN PLACING AN ORDER PLEASE ENSURE YOU PROVIDE US WITH THE CORRECT POSTAL ADDRESS. *KLOSET KANDI CANNOT TAKE RESPONSIBILITY FOR GOODS BEING DESPATCHED TO A WRONG, OR OLD ADDRESS.